Research & Ideas

The Centre for Process Excellence and Innovation explores how to create sustainable competitive advantage through process improvement and product innovation. We define competitiveness as a combination of two fundamental capabilities, to innovate and develop novel products and services, and to design, measure and improve the operational processes that efficiently produce and deliver these goods and services to the customer.

Our research programme is structured around a set of five themes (Process Theory, Process Excellence, Product & Process Innovation, Supply Chain Management, and Operations Strategy), and a research lens (Industry Studies).